SunShoppers Return & Refund Policy

We aim to deliver your products safely and on time. If something goes wrong, we’re here to help.

1. Damaged or Incorrect Items

If your order arrives damaged, leaked, spoiled, or you’re sent the wrong product, report the issue within 48 hours of delivery.
 Please include:

  • Order number
  • Photos of the product and packaging
  • A short description of the issue

Once verified, you may choose a refund or replacement.

2. Eligibility for Refund

Refunds are approved for:

  • Damaged items
  • Wrong products delivered
  • Missing items
  • Expired products

Refunds are not applicable for:

  • Products opened or used
  • Items damaged due to misuse
  • Change of mind orders (for hygiene reasons)

3. Refund Method

Approved refunds are processed to your original payment method.
 Processing time: 3–7 business days, depending on your bank.

4. Contact for Returns

Email: info@sunshoppers.co.uk
Phone: +447703969081‬‬

We value your trust and strive to resolve issues quickly and fairly.