Last updated: January 2025

We want you to enjoy a smooth and reliable shopping experience. If your order arrives damaged or incorrect, we’re here to help.

1. Eligibility for Refunds or Replacements

You are eligible for a refund or replacement if:

  • Items arrive damaged or leaked
  • Wrong product is delivered
  • Items are missing
  • A product is expired on arrival

Requests for refunds must be submitted within 48 hours of delivery.

2. Non-Refundable Items

For health and safety reasons, we cannot accept returns or refunds for:

  • Opened or used food products
  • Change-of-mind orders
  • Items damaged due to customer mishandling

3. How to Request a Refund

Email support@sunshoppers.co.uk with:

  • Order number
  • Photos of the product and packaging
  • Description of the issue

Our team will review and respond within 24–48 hours.

4. Refund Method

Approved refunds will be processed to your original payment method.
Processing time: 3–7 business days (varies by bank).

5. Replacements

If stock is available, we may offer a replacement instead of a refund.

6. Delivery Fees

Delivery fees are refundable only if the entire order is incorrect or damaged.